Terms & Conditions
1. Booking your appointment
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You can book an appointment with LLC Massage therapy via the Booksy app (mobile users may need to download the app). Appointments are available for durations ranging from 30 minutes to 2 hours. Upon booking, you’ll receive an email confirming all essential details, along with a reminder email before your appointment.
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2. Cancellations, Late Arrivals, and Refunds
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Cancellation Policy: 3 hours’ notice is required. If you anticipate being unable to attend your appointment, please cancel as early as possible as that gives me the opportunity to release the slot for a new paying client. To cancel your appointment follow the cancellation instructions on the Booksy app. Late cancellations (less than 3 hours before the appointment) or failure to attend will result in forfeiture of the booking fee, and the credit/debit card that you provided at the time of booking will be charged accordingly.
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Late Arrivals: I will make every effort to accommodate late arrivals, but please be aware that full payment will be due even if your time on the table has to be shortened. Arriving more than 20 minutes after the scheduled time may result in the cancellation of the appointment and full payment being due.
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Refund Procedure: This is not applicable as payment is not taken in advance.
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3. Reschedule your appointment
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You may reschedule your appointment up to 3 hours before the scheduled time. Rescheduling is subject to availability.
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Exceptions: Management may consider exceptions to the cancellation policy in cases of emergencies or unavoidable circumstances.
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No-Show Policy: Clients who fail to attend without prior notice will be charged in full.
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Special Circumstances: In the unlikely event of your appointment needing to be rescheduled by ourselves due to the therapist’s sickness or other circumstances beyond our control, we will contact you to arrange a mutually convenient time. In these circumstances and booking fee paid will be transferred to the new appointment.
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4. Confidentiality
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All client information and clinical records will be safeguarded by LLC Massage Therapy and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your written consent.
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Consultations and client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18, or has a care worker or guardian.
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In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.
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5. Health & Safety
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Due to the nature of massage and the need for close contact, your massage therapist will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If your massage therapist is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in LLC Massage Therapy contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
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Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact LLC Massage Therapy via email at Lucy@llcmassagetherapy.com at the earliest opportunity to rearrange your appointment. Cancellation Policy may still apply.
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Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.
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6. Inappropriate behaviour
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LLC Massage Therapy holds the right to refuse any treatment if a client is physically or verbally abusive, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in the client being asked to leave, and a partial or total ban from LLC Massage Therapy. Where appropriate, such behaviours could result in civil and/or criminal legal proceedings.
Clients who are a physically or verbally abusive, or demonstrates inappropriate, aggressive or sexual behaviour and who are subsequently asked to leave the studio, will be charged in full for their treatment.
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7. Payments
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LLC Massage Therapy accepts payment in cash or by certain credit/debit Cards, by cheque, or via bank transfer. All treatment must be paid for in FULL at the time of treatment.
In the event that a client fails to pay for their treatment, cancels with less than 3 hours’ notice, or fails to show up for booked appointment, LLC Massage Therapy will automatically charge the credit/debit card provided at the time of booking for the full cost of the treatment.
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8. Gift Voucher T&C’s
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Gift vouchers are available, please email Lucy@llcmassagetherapy.com for details.
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9. Loyalty Card T&C’s
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Clients are given a loyalty card which is stamped at each visit. After 5 visits the client is entitled to 50% off any treatment. This offer extends to 50% off discounted prices if they are in place at that time.
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10. Disclaimer
LLC Massage Therapy provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. LLC Massage Hastings will not diagnose, prescribe medication or medical treatment of any kind, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep LLC Massage Hastings up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
LLC Massage Therapy may refuse to treat any client or part of their body with just and reasonable cause. LLC Massage Hastings reserves the right to terminate any appointment at any time if they believe that it is not in the best interest or safe for either the client or the massage therapist to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
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11. Contact
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Ms Lucy Culshaw
LLC Massage Therapy, 8 Earl Street, Hastings, TN34 1SG
Email: Lucy@llcmassagetherapy.com
Phone: 07512 073209
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.